Animal Assised Therapy Class Policies

GENERAL POLICIES:

1.	Any dog, which, in the opinion of the training instructor, is uncontrollable, unpredictable, or aggressive, will be removed from a general enrollment class and referred for private instruction or specialty behavior classes.
2.	The animal must be at least 1 year of age and have been in the owners' home for 6 months.
3.	Intact male canines that mark within the facility will be immediately removed from the class and automatically disqualified as a pet partner.
4.	Handlers must be at least 10 years of age. Anyone aged 10 -17 participating in class must have a parent or responsible adult in attendance during class.
5.	Children under 8 years of age must be accompanied by a non-participating adult at all times while on the premises.
6.	All dogs must remain on leash when on the premises of the training facilities.
7.	Neck buckle collars and head harnesses (i.e. Halti, Gentle Leader, Snoot Loop) are the only acceptable control systems.
8.	All owners must clean up after their dogs when on the premises of the training facilities.
9.	Female dogs in heat should not attend class. Owners may request a transfer to the next available class.
10.	Any animal, which is aggressive, or bites during a training session will be immediately removed from the class and no refund will be issued. A bite incident will be reported to New Hanover County Animal Control and veterinarian.
11.	Any demonstration of hitting, striking or strong correction by the handler is grounds for immediate dismissal from the course and no refund will be issued.

ABSENTEE POLICY:

•	Owners should sign up for a class session that they can attend.
•	In fairness to everyone, and in an effort to keep class sizes consistent, MAKE UP CLASSES WILL NOT BE AVAILABLE. If you know you are going to miss a class, and would like to schedule a private lesson with your instructor to be tutored on the missed class, private lessons are available at $15 per half hour, scheduled at your instructor's convenience. Please contact your instructor directly for private lessons.
•	Attendance by the primary handler at orientation and the first three classes is absolutely critical for the dog's success in the class. Absentees during these first four classes may be asked to transfer to a later session at the instructor's discretion.

REFUND POLICY:

•	Full credit, transfer, refund if Carolina Canines for Service cancels class.
•	Credit, transfer or refund minus $5 processing fee if client cancels 14 calendar days or more in advance of class start date.
•	Credit, transfer, or refund minus $10 processing fee if client cancels less than 14 days in advance of class start date.
•	Clients who transfer after the start date of a class will be charged a $25 transfer fee.
•	If client cancels after starting class, the refund will be prorated and $25 materials fees will also be deducted; 75% minus the processing fee at week 2; 50% minus the processing fee at week 3. No refunds will be made after week 3.
•	No refund will be issued if the team is dismissed from the class due to incidents as outlined in items 10. and 11., above.
•	All cancellations and transfer requests must be received in writing before the end of the class enrolled in.
•	There will be no refunds for any portion of a class that is missed due to personal schedule conflicts.